MOST ASKED QUESTIONS

HOW DO I TRACK MY ORDER?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Simply click the link in the email to view the status of your delivery.

If you encounter any issues, feel free to reach out to our customer service team, and we’ll be happy to assist.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders typically ship within 1-3 business days, and delivery times vary based on your location.

Most orders arrive within 7-12business days after shipping. You’ll receive a tracking link once your order is on its way!

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

Refunds are processed within 10 business days after we’ve received and inspected your return. If your refund is approved, the amount will be automatically returned to your original payment method.

Please keep in mind that banks or credit card companies may take additional time to process and post the refund. If it’s been more than 15 business days since your refund was approved, contact us at order@petzymart.com.

WHAT IS YOUR RETURN POLICY?

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return. Items must be in their original condition: unworn or unused, with tags, and in their original packaging. Don’t forget to include your receipt or proof of purchase.

To start a return, email us at order@petzymart.com. We’ll provide instructions for sending your package.Please note that returns sent without prior authorization will not be accepted.

HOW DO I MAKE A RETURN?

Making a return is simple! Contact us at order@petzymart.com to request a return.

Once approved, you’ll receive a return shipping label and instructions on how to send your item back. Returns must be sent to the address provided in our return policy.

WHAT PAYMENT METHODS CAN I USE?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay for a secure and convenient shopping experience.

ORDERS & DELIVERY

HOW DO I TRACK MY ORDER?

Tracking your order is easy! Once your order is shipped, we’ll send you a tracking number via email. You can use this number to monitor your package’s status on 17track.net anytime.

IS THERE A WAY TO EXPEDITE SHIPPING OR RECEIVE UPDATES ON MY ORDER STATUS?

Currently, we offer standard shipping. However, you’ll receive email updates once your order ships, including tracking details.

If you'd like faster delivery or have specific shipping needs, feel free to contact us at order@petzymart.com, and we’ll do our best to accommodate you!

DO YOU SHIP TO MY COUNTRY?

We’re happy to ship worldwide! However, please note that customers are responsible for any customs duties, taxes, or fees that may apply based on your destination country.

If you're unsure about shipping availability to your country, feel free to reach out to us for confirmation!

WHAT IS THE DELIVERY TIME?

Orders typically take 2-3 working days to process. Once shipped, delivery times vary based on your location, but most packages arrive within 5-10 business days.

Please note that high order volumes or customs delays may extend the delivery time.

WHAT ARE THE SHIPPING COSTS?

Enjoy free standard shipping on orders over $69 USD or with the purchase of any 2 items! For orders under $69 USD or fewer than 2 items, a flat shipping rate of $10.00 USD will apply.

CAN I CANCEL OR CHANGE MY ORDER?

Once your order is processed, it may not be possible to cancel or modify it. However, if you realize you need to make a change, please contact us ASAP at order@petzymart.com, and we’ll do our best to assist before the order ships.

MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT?

Once your package is marked as delivered, PetzyMart is not responsible for lost or stolen items.

If you're unable to locate your package, please contact your local postal service. They may be able to provide more information on where the package was delivered.

WHAT IS FAST AND INSURED SHIPPING?

We don’t currently offer expedited or insured shipping options, but if you're interested in faster delivery or shipping insurance, please reach out to our team at order@petzymart.com, and we’ll help explore options for you.

I ENTERED A WRONG SHIPPING ADDRESS, WHAT CAN I DO?

If you notice a mistake with your shipping address after placing your order, contact us immediately at order@petzymart.com. We’ll try to correct the address before your order ships. However, once the order has been processed, we can’t guarantee changes.

WILL I BE CHARGED WITH VAT?

Customers are responsible for any customs duties, taxes, or VAT that may be incurred at the destination country. These charges are not included in the price of the item or the shipping cost and will be collected by the shipping carrier at the time of delivery.

I HAVEN'T RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

If you haven’t received an order confirmation email, please check your spam folder or email us at order@petzymart.com. We’ll be happy to assist and confirm your order status.

RETUNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

We offer a 30-day return policy. You have 30 days from receiving your order to request a return. To be eligible for a return, items must be in the same condition you received them: unworn, unused, with tags, and in their original packaging. You’ll also need your receipt or proof of purchase.
For more details, visit our Return Policy page.

HOW CAN I MAKE A RETURN?

To make a return, please contact us at order@petzymart.com. We’ll send you a return shipping label and provide step-by-step instructions on how to send the item back.

HOW LONG DOES A REFUND TAKE?

Once we receive and inspect your return, refunds are processed within 10 business days. The refund will be automatically credited to your original payment method. Please note, processing times may vary depending on your bank or credit card company.

WHERE CAN I FIND MY ORDER NUMBER TO REGISTER MY RETURN?

You can find your order number in your order confirmation email or shipping confirmation email. If you can't locate it, feel free to contact us at order@petzymart.com, and we’ll assist you in finding your order number.

WHAT SHOULD I DO IF A PRODUCT IS DELIVERED FAULTY OR DAMAGED?

If your item is faulty or damaged upon arrival, please inspect your order right away. Contact us at order@petzymart.com within 7 days of delivery with photos of the damage or defect. We will evaluate the issue and either replace the item or offer a full refund.

WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE THE RETURN PERIOD?

We understand that sometimes things happen! Unfortunately, we can only accept returns within the 30-day return window. If it’s past this period, please contact us at order@petzymart.com, and we’ll try our best to offer a solution or alternative options.

HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?

Returns are typically processed within 10 business days after we receive the returned item. You’ll receive an email notification once your return has been approved, and we will begin the refund process at that time.