FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
MOST ASKED QUESTIONS
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders typically ship within 1-3 business days, and delivery times vary based on your location.
Most orders arrive within 7-12 business days after shipping. You’ll receive a tracking link once your order is on its way!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders typically ship within 1-3 business days, and delivery times vary based on your location.
Most orders arrive within 5-8 business days after shipping. You’ll receive a tracking link once your order is on its way!
Have further questions? Contact us
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Refunds are processed within 10 business days after we’ve received and inspected your return. If your refund is approved, the amount will be automatically returned to your original payment method.
Please keep in mind that banks or credit card companies may take additional time to process and post the refund. If it’s been more than 15 business days since your refund was approved, contact us at order@petzymart.com.
HOW DO I MAKE A RETURN?
Making a return is simple! Contact us at order@petzymart.com to request a return.
Once approved, you’ll receive a return shipping label and instructions on how to send your item back. Returns must be sent to the address provided in our return policy.
WHAT PAYMENT METHODS CAN I USE?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay for a secure and convenient shopping experience.
Find answers about our products
ORDERS & DELIVERY
HOW DO I TRACK MY ORDER?
Tracking your order is easy! Once your order is shipped, we’ll send you a tracking number via email. You can use this number to monitor your package’s status on 17track.net anytime.
IS THERE A WAY TO EXPEDITE SHIPPING OR RECEIVE UPDATES ON MY ORDER STATUS?
Currently, we offer standard shipping. However, you’ll receive email updates once your order ships, including tracking details.
If you'd like faster delivery or have specific shipping needs, feel free to contact us at order@petzymart.com, and we’ll do our best to accommodate you!
DO YOU SHIP TO MY COUNTRY?
We’re happy to ship worldwide! However, please note that customers are responsible for any customs duties, taxes, or fees that may apply based on your destination country.
If you're unsure about shipping availability to your country, feel free to reach out to us for confirmation!
CAN I CANCEL OR CHANGE MY ORDER?
Once your order is processed, it may not be possible to cancel or modify it. However, if you realize you need to make a change, please contact us ASAP at order@petzymart.com, and we’ll do our best to assist before the order ships.
MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT?
Once your package is marked as delivered, PetzyMart is not responsible for lost or stolen items.
If you're unable to locate your package, please contact your local postal service. They may be able to provide more information on where the package was delivered.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, PetzyMart!"
Sofia R. Alberta, Canada.